Refund Policy

At Envomac Spices, we are committed to providing quality spices and a reliable shopping experience.

We take care to ensure that our products are properly packed and delivered. However, if you receive a damaged, defective, incorrect, or materially different product, we are here to help.

This Refund Policy explains the circumstances under which you may request a refund and how refund requests are handled.

1. Eligibility for Refunds

You may contact us to request a refund or other appropriate resolution in the following circumstances:

Damaged Products

If your order arrives damaged during transportation, please contact us with photographs of the product and packaging.

Incorrect Products

If you receive a product different from the one you ordered, please notify us so we can investigate and arrange an appropriate resolution.

Defective or Quality Issues

If a product has a genuine quality issue or is not suitable for use due to a defect, please contact us with details of the issue.

Missing Products

If an item is missing from your order, please contact us with your order number and details of the missing product.

Other Eligible Circumstances

Refunds may also be considered where an order cannot be fulfilled or where a refund is otherwise required under applicable law.

2. Products Not Eligible for Routine Returns

Our products include food items such as spices and coconut oil.

For hygiene and food safety reasons, we generally do not accept routine returns of products that have been delivered correctly and are in the condition described on the website.

However, this does not affect your rights if a product is defective, damaged, incorrect, materially misrepresented, or otherwise eligible for a remedy under applicable law.

3. Reporting a Problem with Your Order

If you receive a damaged, incorrect, or defective product, please contact us as soon as possible after delivery.

To help us resolve your request quickly, please provide:

Your order number.
Name used to place the order.
Description of the issue.
Clear photographs of the product and packaging, where applicable.
Any other relevant details.

Contact Details:

Email: spices@envomacspices.com

WhatsApp: +91 86063 09490

We may request additional information to assess your claim.

4. Refund Review and Approval

Once we receive your request, our team will review the information provided.

Depending on the circumstances, we may offer:

A full refund.
A replacement product.
Another appropriate resolution agreed upon with the customer.

The resolution will depend on the nature of the issue and applicable consumer protection requirements.

5. Refund Processing

If a refund is approved, it will generally be processed through the original payment method wherever possible.

We will initiate the refund within a reasonable period after approval, subject to applicable law and payment provider requirements.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

If you have not received your refund after the expected processing period, please contact us with your order number.

6. Shipping Charges

If a product is damaged, defective, incorrect, or otherwise eligible for a remedy, we will communicate the applicable return or replacement arrangements.

Any return shipping costs will be handled in accordance with applicable law and the circumstances of the request.

7. Order Cancellation and Refunds

If an order is cancelled before dispatch and the cancellation is approved, the amount paid will be refunded.

For further details, please refer to our Cancellation Policy.

8. Refunds for Unfulfilled Orders

If we are unable to fulfil a prepaid order due to product unavailability or another reason, we will notify you and arrange an appropriate refund.

9. Contact Us

For refund-related questions or assistance, please contact:

Envomac Spices

Address: Puttady P.O., Vandenmedu, Kumily, Kerala – 685551, India