At Envomac Spices, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, when we share it, and how we protect it when you visit our website or place an order.

By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information

• Name
• Email address
• Phone number
• Billing address
• Shipping address

Order Information

• Products purchased
• Order number
• Purchase date
• Payment status
• Delivery details

Payment Information

Payments are processed through third-party payment providers such as Razorpay.

We do not intentionally store complete credit or debit card details on our website. Payment information is handled by the relevant payment provider according to its security and privacy practices.

Technical Information

When you visit our website, certain technical information may be collected, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Website usage information

The information collected depends on the tools and services enabled on our website.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.
• Arrange shipping and delivery.
• Send order confirmations and updates.
• Respond to customer enquiries.
• Provide customer support.
• Process cancellations and refunds.
• Maintain purchase records.
• Improve our website and shopping experience.
• Detect and prevent fraudulent transactions.
• Comply with applicable legal obligations.

We will not use your personal information for unrelated purposes without an appropriate legal basis.

3. Sharing of Information

We may share relevant information with third-party service providers when necessary to operate our business.

These may include:

Payment Providers

Payment information and transaction details may be shared with Razorpay or other payment providers to process payments.

Courier and Delivery Partners

We may share your name, phone number, shipping address, and relevant order details with courier companies such as:

• India Post
• Delhivery
• DHL
• DPD

This information is shared to facilitate order delivery.

Website and Technical Service Providers

We may use website hosting, security, analytics, and other technical service providers to maintain and improve our website.

These providers may process information as necessary to deliver their services.

We do not sell your personal information to third parties.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain shopping cart functionality.
• Remember your preferences.
• Support account login.
• Improve website performance.
• Understand website usage, where analytics tools are enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required, we will obtain consent before using non-essential cookies or similar technologies.

5. User Accounts

If you create an account on our website, we may store your account details and order history to help you manage your purchases.

You are responsible for keeping your login credentials confidential.

If you believe your account has been accessed without your permission, please contact us immediately.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including order processing, customer support, recordkeeping, and legal compliance.

The retention period may vary depending on the type of information and applicable legal requirements.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Raise concerns about how your information is handled.

To exercise these rights, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of external websites.

We encourage you to review their privacy policies before sharing personal information.

10. Children’s Privacy

Our website is intended for individuals who can legally make purchases under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us unlawfully, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, or legal requirements.

Any updates will be published on this page with a revised date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

Envomac Spices

Address: Puttady P.O., Vandenmedu, Kumily, Kerala – 685551, India

Email: spices@envomacspices.com

Phone / WhatsApp: +91 86063 09490