Refund Policy

Last Updated: August 4, 2026

At Envomac Spices, customer satisfaction is our priority. We take great care in packing and delivering premium-quality spices. As our products are consumable food items, certain return restrictions apply to ensure product safety and hygiene.

1. Shipping Policy

Delivery Locations

We currently deliver across India.

Shipping Charges

Free Shipping is available on all eligible orders unless otherwise specified on the product page.

Delivery Time

Orders are generally delivered within 2–10 business days, depending on the delivery location and courier availability.

Please note that delivery times may vary during festivals, public holidays, adverse weather conditions, or unforeseen circumstances.

Courier Partners

We ship orders through reliable logistics partners, including:

DHL
India Post
DPD
Delhivery

The courier partner will be selected based on your delivery location and service availability.

Order Tracking

Once your order has been dispatched, you will receive an email or SMS/WhatsApp (where applicable) with your tracking details.

2. Payment Methods

We offer secure online payment through Razorpay, supporting:

UPI
Credit Cards
Debit Cards
Net Banking
Popular Digital Payment Options supported by Razorpay

Cash on Delivery (COD) is currently not available.

All online payments are processed through secure, encrypted payment gateways.

3. Order Cancellation

You may cancel or modify your order before it has been shipped.

Once the order has been dispatched, cancellations cannot be accepted because our products are packed fresh and are classified as perishable food items.

To request a cancellation, please contact us immediately.

Email: spices@envomacspices.com

Phone / WhatsApp: +91 86063 09490

Please include your Order Number when contacting us.

4. Return Policy

Due to food safety and hygiene regulations, we do not accept returns for:

Opened or used products
Change of mind
Incorrect product ordered by the customer
Products with damaged packaging after delivery due to customer handling

Returns are accepted only if:

You received the wrong product.
You received the wrong product weight or variant.
The product arrived damaged during transit.
The product seal was broken upon delivery.
The product contains visible manufacturing or quality defects.

5. Replacement & Refund Eligibility

If your order is damaged, defective, or incorrect, you may request a replacement or refund.

To raise a claim:

Contact us within 48 hours of delivery.
Email us at spices@envomacspices.com
Or contact us via WhatsApp: +91 86063 09490
Include:
- Order Number
- Clear photographs of:
  - Product
  - Packaging
  - Shipping Label
  - Damaged Area (if applicable)

Please do not dispose of the product or packaging until your claim has been reviewed.

We may request additional information if required.

6. Claim Review

Our customer support team will review your request within 2 business days.

If your claim is approved, we will offer one of the following:

Product Replacement
Full Refund
Store Credit (where mutually agreed)

The appropriate resolution will depend on the nature of the issue.

7. Refund Process

Approved refunds will be processed to the original payment method used during purchase.

Refunds are generally completed within 5–7 business days after approval.

Depending on your bank or payment provider, the credited amount may take a few additional business days to appear in your account.

If you have not received your refund within 10 business days, please contact us.

8. Shipping Charges for Approved Claims

If the issue is due to our error, including:

Wrong Product
Damaged Product
Defective Product

Envomac Spices will bear all applicable replacement or shipping costs.

In most cases, customers are not required to return the product. Photographic evidence is usually sufficient for claim verification.

9. Items Not Eligible for Refund or Return

Refunds or returns will not be accepted for:

Opened or partially used products
Products damaged after delivery due to improper storage or handling
Natural variations in colour, aroma, texture, or size, as these are characteristics of natural spices
Requests made more than 48 hours after delivery
Products purchased during clearance or special promotional sales, unless received damaged or incorrect

10. Contact Us

For any questions regarding shipping, cancellations, replacements, or refunds, please contact:

Envomac Spices

Contact Person: Abish Alexander

Puttady P.O, Vandanmedu
Kumily, Kerala – 685551
India