Last Updated: September 7, 2026

At Envomac Spices, we understand that you may occasionally need to cancel or change an order. Because our products are packed fresh and classified as perishable food items, cancellations are only possible within a limited window. This policy explains how and when you can cancel your order.

Cancelling Before Dispatch

You may cancel or modify your order at any time before it has been shipped, free of charge.

To request a cancellation:

• Email us at: spices@envomacspices.com
• Call or WhatsApp us at: +91 86063 09490
• Please include your Order Number and registered name/contact details in your request

We recommend contacting us as soon as possible, since orders are processed and dispatched quickly.

Cancelling After Dispatch

Once your order has been dispatched, it cannot be cancelled. This is because:

• Our spices are packed fresh in small batches close to the shipping date
• Products are classified as perishable food items
• The order is already in transit with our courier partner

If you no longer want a dispatched order, you may refuse delivery at your doorstep, or raise a claim after delivery in line with our Refund and Returns Policy, where applicable (for example, if the product arrives damaged, defective, or incorrect).

How Cancellation Requests Are Processed

• Once we receive your cancellation request, our team will verify whether the order has been shipped.
• If the order has not yet shipped, we will confirm the cancellation and process your refund.
• If the order has already shipped, we will inform you that the order cannot be cancelled and share the applicable steps under our Refund and Returns Policy.

Refunds for Cancelled Orders

If your cancellation is approved:

• The full amount paid will be refunded to your original payment method used at checkout.
• Refunds are generally processed within 5–7 business days of the cancellation being approved.
• Depending on your bank or payment provider, the credited amount may take a few additional business days to reflect in your account.
• If you do not receive your refund within 10 business days, please contact us at spices@envomacspices.com.

Cancellations by Envomac Spices

We reserve the right to cancel an order in certain circumstances, including but not limited to:

• Product unavailability or stock issues
• Errors in pricing or product information displayed on the Website
• Suspected fraudulent or unauthorised transactions
• Inability to deliver to the provided address
• Circumstances beyond our reasonable control

If we cancel your order, we will notify you by email, phone, or WhatsApp, and issue a full refund to your original payment method.

Bulk & Custom Orders

For bulk or custom-packed orders placed via direct enquiry (email, phone, or WhatsApp), cancellation terms may vary depending on the stage of processing and packaging. Please refer to the terms confirmed at the time of order, or contact us for clarification before placing such an order.

Related Policies

This Cancellation Policy should be read together with our:

• Refund Policy
• Terms & Conditions
• Privacy Policy

Contact Us

For any cancellation requests or questions about this policy, please contact:

Envomac Spices Contact Person: Abish Alexander Puttady P.O, Vandanmedu Kumily, Kerala – 685551 India

Email: spices@envomacspices.com

Phone / WhatsApp: +91 86063 09490

We are committed to resolving your requests promptly and ensuring a smooth shopping experience.