Terms & Conditions

Welcome to Envomac Spices. These Terms & Conditions (“Terms”) govern your access to and use of https://envomacspices.com (the “Website”) and any purchase you make from us.

By accessing the Website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this Website.

1. About Us

Business Name: Envomac Spices

Contact Person: Abish Alexander

Business Address: Puttady P.O, Vandanmedu, Kumily, Kerala – 685551, India

Email: spices@envomacspices.com

Phone / WhatsApp: +91 86063 09490

Envomac Spices is an online retailer offering premium-quality Kerala spices, including Cardamom, Black Pepper, Cinnamon, Cloves, Coconut Oil, and other authentic spice products, sourced from trusted farms in Kumily, Idukki.

2. Eligibility

By using this Website, you confirm that you are at least 18 years of age and legally capable of entering into a binding contract. If you are using the Website on behalf of a business, you confirm that you have the authority to bind that business to these Terms.

3. Account Registration

You may need to create an account to place an order. You agree to:

  • Provide accurate, current, and complete information
  • Keep your login credentials confidential
  • Notify us immediately of any unauthorised use of your account
  • Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that provide false information or are used in violation of these Terms.

4. Products & Descriptions

We make every effort to display product images, descriptions, weights, and packaging accurately. However:

  • As our products are natural spices, minor variations in colour, aroma, texture, and size may occur between batches.
  • Product images are for illustration purposes and may differ slightly from the actual product due to photography, lighting, or screen settings.
  • We reserve the right to modify, discontinue, or update product listings, packaging, and specifications at any time without prior notice.

5. Pricing

  • All prices listed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  • Prices are subject to change without prior notice. The price applicable to your order is the price displayed at the time of checkout.
  • In the event of a pricing error on the Website, we reserve the right to cancel any order placed at the incorrect price and issue a full refund.

6. Orders & Payment

  • Placing an order on the Website constitutes an offer to purchase, which we may accept or decline at our discretion.
  • Order confirmation via email or SMS/WhatsApp does not guarantee product availability; we will notify you if any item in your order is unavailable.
  • Payments are processed securely through Razorpay, supporting UPI, credit cards, debit cards, net banking, and other digital payment options.
  • Cash on Delivery (COD) is currently not available.
  • We do not store your complete card, net banking, or UPI credentials.

7. Shipping & Delivery

Shipping and delivery are governed by our Refund and Returns Policy, which covers delivery locations, timelines, courier partners, and order tracking. Please refer to that page for full details.

8. Cancellations, Returns & Refunds

Order cancellations, returns, and refunds are governed by our separate Cancellation Policy and Refund and Returns Policy. Because our products are perishable food items, certain restrictions apply once an order has been shipped.

9. Use of the Website

You agree not to:

  • Use the Website for any unlawful purpose or in violation of these Terms
  • Attempt to gain unauthorised access to our systems, accounts, or data
  • Interfere with the security, performance, or functionality of the Website
  • Copy, reproduce, scrape, or resell any content from the Website without our written permission
  • Upload or transmit viruses, malicious code, or any harmful material
  • Impersonate any person or entity, or misrepresent your affiliation with us

We reserve the right to restrict or terminate access to the Website for any user who violates these Terms.

10. Intellectual Property

All content on the Website, including text, graphics, logos, images, product photography, and the Envomac Spices name and branding, is the property of Envomac Spices or its licensors and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute this content without our prior written consent.

11. Third-Party Links & Services

The Website may contain links to third-party websites or services, including payment gateways (Razorpay) and courier tracking pages. We are not responsible for the content, accuracy, or practices of these third-party sites. Use of any third-party service is subject to that party’s own terms and privacy policy.

12. Limitation of Liability

To the fullest extent permitted by law, Envomac Spices shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from your use of the Website or products purchased from us
  • Delays or failures in delivery caused by courier partners, weather, or circumstances beyond our reasonable control
  • Natural variations in product colour, aroma, texture, or size, which are inherent characteristics of natural spices

Our total liability for any claim arising from your order shall not exceed the amount paid by you for the relevant product.

13. Indemnification

You agree to indemnify and hold Envomac Spices, its owners, and employees harmless from any claims, damages, losses, or expenses arising from your violation of these Terms or misuse of the Website.

14. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Idukki, Kerala, India.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices or legal requirements. Any changes will be published on this page with an updated “Last Updated” date. Your continued use of the Website after such changes constitutes acceptance of the revised Terms.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact:

Envomac Spices Contact Person: Abish Alexander Puttady P.O, Vandanmedu Kumily, Kerala – 685551 India

Email: spices@envomacspices.com Phone / WhatsApp: +91 86063 09490